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Credit Counseling spacer Debt Management spacer Housing Advising spacer Budget Analysis spacer Social Security Services spacer Financial Education spacer Foreclosure
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Our Staff
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spacer Katy Hackett
General Manager

Katy Hackett has a Bachelor of Arts degree in Family Services from the University of Northern Iowa. Katy has been teaching classes including the City of Waterloo Community Development Homebuyer Education Classes, the credit component of the Waterloo Housing Authority’s Section 8 Voucher Homeownership Program, the Creating Assets for Success and Happiness (C.A.S.H.) course, and classes at the University of Northern Iowa yearly to discuss the hazards of credit cards and how to develop good credit. Katy is the lead Housing Counselor and specializes in loss mitigation, mortgage delinquency counseling, and Reverse Mortgage counseling. Katy is also the lead counselor for our debt management program, specifically addressing the reduction of credit card debt, maintaining communication with the client and with the credit card companies to negotiate suitable payment arrangements.

Katy is a Senior Credit Counselor and has passed an examination through the National Association of Certified Credit Counselors (NACCC), a non-profit credentialing body that oversees the education and certification requirements of credit counselors.

Janet O'Connell
Certified Financial Counselor

Janet O’Connell has a Bachelor of Arts Degree in Liberal Arts from the University of Iowa. Janet’s client load includes the physically and mentally disabled, those with alcohol or drug addictions, and many disabled clients. Her primary focus of housing counseling is post-purchase mortgage delinquency counseling although she splits her time aiding renters and ensuring Fair Housing practices are followed.

Janet is a Certified Financial Counselor and has passed an examination through the National Association of Certified Credit Counselors, a non-profit credentialing body that oversees the education and certification requirements of credit counselors.

Tiffany Kearney Ledesma
Certified Financial Counselor

Tiffany Kearney Ledesma has experience with landlord/tenant relationships both from the landlord side and the tenant side. Her areas of specialty are one-on-one counseling in areas such as pre-purchase qualification, tenant/landlord relationships, marketing and outreach initiatives, mobility counseling, community resources and Social Security representative payee.

Tiffany is a Certified Financial Counselor and has passed an examination through the National Association of Certified Credit Counselors, a non-profit credentialing body that oversees the education and certification requirements of credit counselors.

Cassie Bolsinger
Cassie Bolsinger earned her Bachelor of Arts degree in Finance from the University of Northern Iowa. Cassie’s primary job duties include one-on-one counseling with low to moderate income persons and families, renter counseling, debt resolution, and budget analysis.

Jody Goldsberry Stephens
Jody Goldsberry Stephens is a part-time Financial Counselor and grant coordinator at Family Management. Jody received a Bachelor of Arts degree in Sociology and Counseling in 1993 from Grace College. Jody has current knowledge of the housing market in the area and works with a developed network of realtors, bankers and loan officers. Jody specializes in working with the elderly and serves as Power of Attorney, Conservator, Guardian and Executor for several clients the courts have deemed unable to manage their own assets.

 

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Budget
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Credit Counseling
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Credit Counseling
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359 Rock Island Ave Waterloo, IA 50701 | Ph 319 234 6695 | Toll 888 820 6695
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